93 ok Privacy Policy
Your personal information is very important to us. This policy explains in detail how 93 ok collects your information, why it is collected, and what steps we take to keep it secure.
1 Introduction and Scope
This Privacy Policy applies to all users of the 93 ok platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.
93 ok is an online gaming and betting platform operated for users in Bangladesh. We treat the security of your information as our top priority and do not transfer any information to third parties without authorization.
This policy is reviewed regularly and updated as needed. If significant changes are made, we will notify you accordingly. Our Terms and Conditions page describes all the terms for using the platform in detail, and complements this Privacy Policy.
2 What Information Is Collected
93 ok collects various types of information from you, which fall into two main categories — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you provide during account registration, identity verification, or when using our services includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- bKash, Nagad, or Rocket mobile banking details (for transactions)
- Bank account details (for bank transfers)
- Your chosen username and password
2.2 Automatically Collected Information
When you use our website or app, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Activity logs on the platform (login times, game history, transaction records)
- Cookie and session data
2.3 Information Collected from Communications
If you contact us via live chat or email, the content of that conversation and your contact details are stored with us.
3 Purpose of Using Your Information
93 ok uses your personal information only for specific and legitimate purposes. The main reasons for using your information are described in detail below:
3.1 Account Management and Security
Your information is used to create and maintain your account, verify your identity, prevent unauthorized access, and keep your account secure.
3.2 Processing Financial Transactions
Your payment information is used to complete deposits and withdrawals, maintain transaction records, and prevent financial fraud.
3.3 Providing Customer Support
Our 24/7 live chat and email support team uses your account information to resolve your issues. This ensures better service quality and faster resolution of problems.
3.4 Ensuring Responsible Gaming
By monitoring gaming activity patterns, we aim to ensure a balanced and safe gaming experience for users. Visit our Responsible Gaming section for more details on this.
3.5 Technical Development and Service Improvement
Collected data is used to analyze platform performance, test new features, and improve the overall user experience.
4 Data Storage and Security
93 ok follows several technical and administrative measures to keep your personal information secure.
4.1 Encryption and SSL Security
Our entire platform is secured through SSL (Secure Socket Layer) encryption. This means all data exchanged between you and our servers is encrypted and cannot be read by third parties.
4.2 Access Controls
Only authorized staff can access your information, and only when required for their work. All staff receive training on data confidentiality.
4.3 Data Retention Period
Information for active accounts is retained for as long as the account remains open. Even after an account is closed, certain information may be kept for a defined period due to legal obligations and the need to maintain financial records.
4.4 Response to a Security Breach
If a data security breach occurs and there is a risk that your information has been compromised, we will notify you as soon as possible and take all necessary steps to bring the situation under control.
5 Sharing Information with Third Parties
93 ok is very careful about sharing your personal information with others. We do not share your information with any third party except in the cases listed below.
5.1 Payment Processing Companies
Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, and bank transfers. This information is used solely to complete the transaction.
5.2 Technology and Service Partners
We work with trusted technology partners for server hosting, fraud detection, and gaming software operations. These partners are required to comply with our privacy standards.
5.3 Legal Obligations
If disclosure of information is required by a court order or legal obligation, we will provide the information in compliance with applicable law.
5.4 Business Restructuring
In the event of a company merger or acquisition, user information may be transferred. Users will be notified in advance, and the new authority will ensure the same standard of privacy.
6 Cookie Policy
Cookies are small digital files stored in your browser. 93 ok uses cookies for the following purposes:
6.1 Essential Cookies
These are necessary for the core functionality of the platform — such as maintaining login sessions, verifying security, and remembering language preferences. Without these cookies, the site will not function properly.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not need to set them up again each time you log in.
6.3 Analytical Cookies
Information from these cookies helps us understand which parts of the site are used most and where improvements are needed. This information is processed as fully anonymous data.
6.4 Cookie Controls
You can delete or disable cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working.
7 Your Rights Regarding Your Information
As an account holder on 93 ok, you have certain rights over your own information, which we fully respect.
7.1 Right to Access Your Information
You can request at any time to know what information we hold about you. We will provide that information to you as soon as possible.
7.2 Right to Correct Your Information
If any information stored in your account is incorrect or outdated, you can request a correction. We will update that information promptly.
7.3 Right to Request Deletion of Your Information
If you wish to close your account and request deletion of your information, we will do so provided there are no legal or financial obligations preventing it. Some information may be required to be kept for a defined period for regulatory reasons.
7.4 Right to Object to Processing
In certain circumstances, you may object to a specific use of your information. We will evaluate such requests appropriately.
8 Protection of Minors' Information
93 ok is operated for persons aged 21 and above only. We do not knowingly collect information from any person under the age of 21.
During account registration, we confirm age through an identity verification process. If we suspect that a user is a minor, that account will be suspended immediately and the related information will be deleted.
Keeping minors safe is among our highest social responsibilities. Read our Responsible Gaming page for more details on this.
9 Policy Changes and Updates
This Privacy Policy may be updated from time to time to keep pace with changes in technology, law, or our services. The date of each update will be noted at the top of the page.
For significant changes, we will send a notification to your registered mobile number or email, or display a notice on the platform when you log in.
Continued use of the platform after a change is made will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.
If you have any questions about this policy, you can find answers to common questions in our FAQ section, or contact our support team directly.
Contact Us About Privacy
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our team is available 24 hours a day, seven days a week.