SSL Encrypted
24/7 Support
Bengali Support
For Ages 21+
93 ok FAQ — All Answers from Deposit to Withdrawal
The most common questions when using 93 ok — how to deposit, how long withdrawals take, what to do if you forget your password, how live dealer games work — all have clear answers laid out on this page. Browse the sections below, or go straight to the topic that matches your question.
Find by Topic
How to Deposit
After logging in to 93 ok, go to the Cashier section and select "Deposit". Choose Nagad as the payment method. Send money from your Nagad app to the number shown on screen, then submit the transaction ID. Minimum deposit is ৳200. Your balance is usually updated within a few minutes.
Yes, depositing via bKash at 93 ok is a fully straightforward process. Select bKash from the deposit page, send money to the specified number, and submit your bKash transaction ID. The balance is usually updated within a few minutes. There are no extra charges on deposits and the minimum amount is ৳200.
93 ok currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳200 for all methods. Make sure your balance is confirmed before playing at 93 ok Casino.
Deposits are usually added within a few minutes. If more than 15 minutes have passed and your balance has not been updated, contact 93 ok's Live Chat directly with your transaction ID, a screenshot of the payment, and the amount. The support team will verify and resolve the issue promptly.
Yes. New members at 93 ok receive a 150% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 gives a bonus of ৳1,500, making the total balance ৳2,500; the bonus portion must be wagered 10 times (৳15,000) before it can be withdrawn. Select the bonus option at the time of deposit to activate it.
Account Questions
Go to the 93 ok Login page and click the "Forgot password?" option. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Follow the instructions to set a new password. If you have trouble, contact support.
Usernames are generally 6–16 characters long — use a combination of English letters and numbers, and avoid special characters. Passwords should be at least 8 characters and are more secure when they mix numbers and uppercase letters. Do not use simple or easily guessable passwords.
To change details entered at registration, contact 93 ok support. You may be asked to provide relevant documents or information for identity verification. It is important to keep accurate information in your profile, as your name must match your payment account when making withdrawals.
No. Under 93 ok rules, each player may hold only one account. Opening multiple accounts risks having all accounts closed and balances confiscated. See the Terms and Conditions page for full details.
Yes. If you want to take a break for any reason, let 93 ok support know — temporary or long-term self-exclusion is available. To learn more about responsible gaming, visit the Responsible Gaming page. Remember, playing at 93 ok is for those aged 21 and over.
Support Questions
93 ok has two support channels: Live Chat and email. Live Chat is the fastest — open the chat window from any page on the site for immediate help. You can also send details of your issue by email. Phone support or WhatsApp numbers are not shared.
Absolutely. The 93 ok support team can assist in Bengali and English. For players in Bangladesh it is easy to communicate in Bengali — just write in Bengali in the chat.
To get your issue resolved quickly, have the following on hand before reaching out: your username or registered mobile number, transaction ID (if it is a payment-related issue), the time the problem occurred, and a screenshot if possible. Having this information lets the support team help you much faster.
Yes. 93 ok support is active seven days a week, twenty-four hours a day — that is 24/7. Whether it is the middle of the night, early morning, or a public holiday, you can reach out via Live Chat or email at any time.
Live Dealer Game Questions
Different tables in 93 ok's live casino have different betting limits. Some tables accept smaller bets, while high-roller tables allow larger ones. Check the min and max bet limits before joining a specific table — they are clearly displayed in each game lobby.
Baccarat requires you to bet on one of three outcomes: "Player", "Banker", or "Tie". The dealer gives two cards to each side; the side whose total points are closest to or exactly 9 wins. Baccarat is a simple rules game — visit the Baccarat page for detailed strategies.
In live dealer games, real people act as dealers and are live-streamed from a studio. Games are run in real time from studios operated by providers including Evolution, Pragmatic Play Live, and Ezugi. You can also chat with the dealer. It is a fully authentic playing experience.
Yes, 93 ok's live casino runs fully on mobile. You can join live dealer tables on both Android and iOS devices through the browser or the 93 ok app. Use a stable internet connection for good video quality.
93 ok has many tables active across multiple studio providers. Baccarat, Roulette, Teen Patti — each game usually has several tables running at the same time, so seats are available even during peak hours. If a particular table is full, choose another one.
Questions about withdrawal
At 93 ok, withdrawals via bKash, Nagad, or Rocket are usually completed within 10 to 45 minutes. The same timeframe applies to bank transfers. Providing correct payment details ensures the money arrives within this time.
A withdrawal request stays in pending status while it is being processed. If it still shows pending after more than 45 minutes, contact 93 ok Live Chat with your username and transaction reference. Incorrect payment details can cause delays.
To withdraw winnings from a bonus, you must meet the wagering requirement. Example: depositing ৳1,000 gives a bonus of ৳1,500 — before withdrawing, you must place a total of ৳15,000 in bets (10 times). Once the wagering requirement is met, the bonus balance converts to cash and can be withdrawn like a regular withdrawal.
The minimum withdrawal amount at 93 ok for any method is ৳800. Requests below this amount will not be accepted. Withdrawal methods: bKash, Nagad, Rocket, and bank transfer — the same minimum limit applies to all methods.
Yes. 93 ok's payment system runs 24 hours a day, seven days a week. Withdrawal requests made after midnight or on Fridays and Saturdays are generally processed within 10 to 45 minutes. Bank transfer timings may be affected by the bank's working hours.
Still have questions? Talk to us directly
If you don't find an answer to your question on this FAQ page, don't worry. The 93 ok support team is available seven days a week, 24 hours a day, ready to help in Bengali and English.
Live Chat
The fastest option — click the chat icon at the bottom corner of any page on the site for instant help. Average response time is very short.
Email Support
Write to us by email for detailed issues. Including screenshots and transaction details will help resolve your issue faster.
Ready to start playing?
Create an account now and get a 150% bonus on your first deposit — up to ৳8,000.
Go to 93 ok Login page