93 ok Responsible Gaming Guide
Gaming is enjoyable when it is a form of entertainment. 93 ok wants every member to play in control — managing their time, money and mental wellbeing.
Important: All casino and betting activity at 93 ok is only for persons aged 21 or over. Accounts belonging to minors will be closed immediately.
Knowing your limits matters
Online casino and sports betting can be a legitimate form of entertainment, but it should never be seen as a source of income. At 93 ok we believe every member has just as much chance of losing as winning — and the wisest approach is to start playing with that reality in mind.
Reading our Terms and Conditions will help you understand how 93 ok protects its members and in which circumstances account restrictions apply. Responsible gaming means deciding in advance — how much time you will spend, how much money you will use, and when you will take a break.
If you feel that gaming is having a negative effect on your daily life, family or finances, do not delay — contact 93 ok via 24/7 live chat or email. Our support team is ready to help in both Bengali and English.
Our Privacy Policy explains how your personal information and gaming history are stored and used — including how that information is used when you set a self-exclusion or limit.
Tools to keep yourself in control
93 ok gives you the ability to manage your own gaming experience. Learn about the tools below and contact support if you need them.
Set a Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, reducing it takes effect immediately, but increasing it takes some time.
Set a Time Limit
Arrange for your session to end automatically after a set time. Take breaks instead of playing for long stretches and keep a clear head.
Temporary Break
Temporarily close your account for a few days or weeks. During this time you will not be able to log in — take the break you need.
Self-Exclusion
Exclude yourself from the site for a long period or permanently. Once self-exclusion is active, no bonus or promotional communications will be sent.
Review Gaming History
View a full record of your wins, losses and time spent. Analyse your own gaming patterns and make decisions accordingly.
Contact the Support Team
Reach out via 24/7 live chat or email for any issue. Get help in Bengali for setting limits or activating self-exclusion.
Recognise the warning signs
If you notice the following signs, your gaming may be getting out of control:
- Continuously increasing bets to try to recover lost money
- Using money set aside for bills, rent or household expenses to gamble
- Hiding your gambling from family or friends, or lying about it
- Feeling restless, angry or anxious when not gambling
- Spending time gambling instead of meeting work, study or family responsibilities
- Repeatedly trying to stop gambling but failing
- Taking on debt or borrowing money to place bets
Ask yourself — do any of these situations apply to you?
- How many days a week and how many hours are you spending on gaming?
- How much did you lose in total last month? Was it within your budget?
- Do you set a maximum loss limit before you start playing?
- Has anyone in your family expressed concern about your gambling?
- Are you able to save winnings from gaming, or do you put everything back into bets?
- Are you turning to gaming to escape stress or depression?
Ten rules for responsible gaming
- Only bet money you can afford to lose without it causing problems for your household.
- Set a maximum loss limit before each session and stop when you reach it.
- Never treat gaming as an alternative source of income — it is entertainment.
- Do not increase your bets out of frustration after a loss — make decisions with a clear head.
- Take regular breaks. Playing for more than two hours straight is not a good idea.
- Avoid gaming when under the influence of alcohol or anything else.
- Do not put gaming above spending time with family, eating or sleeping.
- Review your gaming history every week and assess it honestly.
- If a friend or family member expresses concern, take it seriously.
- If you think there is a problem, do not feel embarrassed — seek help quickly. Asking for help takes courage.
Where to get help
You do not have to face problems alone. The following support is always available to you.
93 ok Live Chat
Contact us via 24/7 live chat at any time. Make a direct request for self-exclusion or a limit — support is available in Bengali.
Email Support
Write to 93 ok's support email. Describe your issue and the team will respond promptly and help you take the necessary steps.
Family Support
Tell someone you trust in your family. Family support is one of the most effective ways to get through a problem.
Professional Counselling
Talk to a mental health professional or addiction counsellor. Professional support is the most effective option over the long term.
Our support team is available seven days a week, twenty-four hours a day in Bengali and English. Once a self-exclusion request takes effect, bonus, promotional and marketing communications will be stopped and access to the account will be restricted.
93 ok's commitment
93 ok is not just an entertainment platform — it is a service committed to protecting its members. Our system is designed to prevent anyone from moving towards excessive gaming. If an unusual gaming pattern is detected, our team will reach out directly.
We strictly prohibit minors from gaming. If anyone under 21 opens an account, it will be closed during the verification process. Parents can use parental controls on their children's devices.
You can find out how 93 ok maintains a safe and responsible environment on our About Us page. The support team is always available for any complaint or suggestion.
Remember: gaming should be enjoyable. The moment it feels like a source of stress rather than fun, it is the right time to take a break. 93 ok is always here for you — not just for gaming, but for your safety too.
Safe and Responsible
93 ok uses SSL encryption and a strict age verification process.
Questions about responsible gaming
Visit our Frequently Asked Questions (FAQ) page to learn more.